Shipping policy

Last updated: 25/10/2026

Processing time

All orders are processed within 24 to 72 business hours (excluding weekends and public holidays). As soon as your order ships, you automatically receive a confirmation email with your tracking number.

Estimated delivery times

Zone	Estimated time
France	6 to 12 business days
Europe	7 to 15 business days
International	8 to 20 business days

Note: these times are estimates and may vary depending on your country, the period (holidays, sales) or the carrier.

Shipping costs

Standard shipping is free. The final amount is always shown at checkout, before payment.

Order tracking

Every order ships with a tracking number, which you can check on the carrier's website once the order has shipped.

Delivery address

Please make sure the delivery address you enter is correct. Collier VVS cannot be held responsible for a parcel lost because of an address entry error.

Customs and taxes

For deliveries outside the European Union (including Switzerland, the United Kingdom and the United States), customs duties or local taxes may be charged on delivery. These costs are paid by the customer and vary by country. Please check with your local customs authorities.

Lost or blocked parcel

If your parcel is lost, held at customs or does not arrive within a reasonable time, contact us at contact@vvs-shop.com. We will open an investigation with the carrier and offer a reshipment or a refund.